Store Policies

Diva's Emporium Exchange/Return policy

100% SATISFACTION GUARANTEED

If you are not 100% happy with an item you buy send it back for an exchange or refund.

EXCHANGES: We will happily exchange your item for another size or even a totally different item of equal or lesser value with a $5.00 shipping charge within the US. Simply send it back with the receipt from your package in its original, unworn condition, free of perfume, smoke or any other odor with all tags still attached for up to 30 days from the date of purchase and write on your reciept the item,color, and size that you'd like instead. After an item has already been exchanged once it cannot be exchanged again or returned again. We recommend checking our site to ensure the item you request is available. If you choose to exchange a higher priced item for a lower priced item the difference is non refundable. If we don't have your item(s) in stock at the time we receive your item(s) back we will issue you a refund of the item(s) purchase price (shipping is non-refundable). Send exchanges to: P.O. box 7042 Wesley Chapel Fl. 33545

RETURNS: You can return your item(s) for a full refund of the purchase price. Simply send it back with the receipt from your package in its original, unworn condition, free of perfume, smoke or any other odor with all tags still attached for up to 30 days from the date of purchase and we will give you a refund of the item(s) purchase price (shipping is non-refundable). Send returns to: 30306 Birdhouse Drive Wesley Chapel Fl. 33545 In most cases the refund will be reflected in your balance within 7 to 14 business days from the date we email you that we have processed your return but depending upon your credit card company's processing speed it may take up to one full billing cycle.

We send all packages via USPS and recommend sending items back to us using USPS. Use a tracking number as you are responsible for insuring the package's return.
Please allow approximately 2 to 3 weeks from the date your item is mailed back for us to email you when your return or exchange has been processed.

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